# Refund and Returns Policy

- Link: https://luxaurelia.com/refund-and-returns-policy/
- Published: 2026-04-29T05:09:40+05:00
- Author: admin

At LuxAurelia, your satisfaction is our priority. We offer a comprehensive returns
policy for your peace of mind.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund or exchange.

Eligible for Return

✅ Unworn items with original tags
 ✅ Products in original packaging ✅ Items in
resalable condition ✅ Proof of purchase included

Non-Returnable Items

❌ Opened perfumes or cosmetics (hygiene regulations)
 ❌ Final sale items (marked
as such) ❌ Gift cards ❌ Custom or personalized products ❌ Items damaged due to
misuse

How to Initiate a Return

1. Contact us within 30 days: support@luxaurelia.com
 2. Provide order number and
reason for return 3. Receive return authorization and shipping label 4. Pack item
securely with all original materials 5. Ship within 7 days of receiving authorization

Refund Process

– Returns inspected within 2-3 business days
 – Refund issued to original payment
method – Processing time: 5-10 business days – Original shipping costs non-refundable–
Return shipping cost: Customer responsibility

Exchanges

– Available for size/color within 30 days
 – Subject to availability – Free exchange
shipping on defective items

Damaged or Defective Items

If you receive a damaged or defective item:
 – Contact us immediately with photos–
We’ll arrange free return shipping – Receive replacement or full refund – No restocking
fees for defective items

International Returns

– Same 30-day policy applies
 – Customer pays return shipping costs – Customs fees
non-refundable – Refund in original currency

Affiliate Purchases

– Same return policy applies
 – Affiliate commissions reversed on returns – No penalty
to affiliate for legitimate returns

Contact Us

Returns Team: returns@luxaurelia.com
 Phone: 03457313249 Response time: 24-48 hours