At LuxAurelia, your satisfaction is our priority. We offer a comprehensive returns policy for your peace of mind.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund or exchange.

Eligible for Return

✅ Unworn items with original tags
✅ Products in original packaging
✅ Items in resalable condition
✅ Proof of purchase included

Non-Returnable Items

❌ Opened perfumes or cosmetics (hygiene regulations)
❌ Final sale items (marked as such)
❌ Gift cards
❌ Custom or personalized products
❌ Items damaged due to misuse

How to Initiate a Return

1. Contact us within 30 days: support@luxaurelia.com
2. Provide order number and reason for return
3. Receive return authorization and shipping label
4. Pack item securely with all original materials
5. Ship within 7 days of receiving authorization

Refund Process

– Returns inspected within 2-3 business days
– Refund issued to original payment method
– Processing time: 5-10 business days
– Original shipping costs non-refundable
– Return shipping cost: Customer responsibility

Exchanges

– Available for size/color within 30 days
– Subject to availability
– Free exchange shipping on defective items

Damaged or Defective Items

If you receive a damaged or defective item:
– Contact us immediately with photos
– We’ll arrange free return shipping
– Receive replacement or full refund
– No restocking fees for defective items

International Returns

– Same 30-day policy applies
– Customer pays return shipping costs
– Customs fees non-refundable
– Refund in original currency

Affiliate Purchases

– Same return policy applies
– Affiliate commissions reversed on returns
– No penalty to affiliate for legitimate returns

Contact Us

Returns Team: returns@luxaurelia.com
Phone: 03457313249
Response time: 24-48 hours