How to Reach Us

The fastest way to get a real answer is WhatsApp — [https://wa.me/923457313249] — usually same-day during business hours. Email works too: support@luxaurelia.com, typically answered within 24 to 48 hours.

Support Hours

Monday to Saturday, 10 AM to 8 PM, Pakistan Standard Time. Messages sent outside these hours are answered the next working day.

Common Questions

How do I place an order? Add products to your cart on luxaurelia.com, check out with your delivery details, and choose Cash on Delivery, JazzCash, EasyPaisa, or bank transfer.

Can I change my order after placing it? Yes, as long as it hasn't shipped yet. Message us right away with your order number.

How do I join the affiliate program? Register on the site with a Starter (Rs. 1,000) or Premium (Rs. 2,000) plan, optionally using a sponsor's referral code. Your dashboard, wallet, and team tree activate as soon as your account is approved.

When can I withdraw my earnings? Anytime, directly from your dashboard. Withdrawal requests are typically processed within 24 to 48 hours after admin approval.

What if I received a damaged product? Message us within 48 hours with a photo — see our Refund & Return Policy for full details.

Do you ship outside Pakistan? Not yet. Right now we're focused on serving Pakistan properly before expanding further.

Escalations

If something isn't resolved to your satisfaction by our regular support, ask to have it escalated. We take that seriously, and it goes straight to someone senior on the team.